Frequently Asked Questions

1
Do you ship to Canada?
Yes, we ship Canadian products to Canada and require an original prescription.
  
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2
How can I order from canadianpharmacyworld.com?
We offer convenient ways for our customers to order from us online, by phone, or by fax or mail. Please click How to Order for complete ordering instructions.
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3
Do I need a prescription to order from your company?
Yes. Like your local pharmacy, canadianpharmacyworld.com requires a valid prescription written by a licensed physician, in order for us to dispense your prescription medications. All prescription medications are clearly marked by "RX". Without a valid prescription for such items, we will not be able to process and ship your order. Over-the-counter products do not require a prescription and are indicated by "OTC".
   
4
How can I send you my prescription?
You can Login and upload your prescriptions in MyRx, or send them to us by fax, email, or mail. Our toll free fax number is: 1.866.486.7979 .Our email address is: CustomerService@canadianpharmacyworld.com Or you can mail your prescriptions to us at: Unit #202A 8322 130th Street Surrey, BC Canada V3W 8J9.
  
5
Do you only sell Canadian drugs or do you sell drugs from other countries as well?
In addition to having your prescriptions dispensed from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from international pharmacies and fulfillment centers that are approved by the regulatory bodies in their respective countries. Canadianpharmacyworld.com works with fulfillment centers in a variety of countries including but not limited to Canada, New Zealand, Australia, Turkey, Mauritius, India, and the United Kingdom.
   
6
Can you fill orders for pets?
Yes, with a valid prescription we will fill pet orders.
   
7
Do you offer products from countries other than Canada?
Yes. We have an affiliated Canadian Pharmacy and also dispense medications from international fulfilment centers in New Zealand, Australia, United Kingdom, India, Turkey and Mauritius.
   
8
If my drugs are shipped from countries other than Canada, will I receive Canadian drugs from the dispensaries in these other countries that ship to me?
No, Canadian drugs are only shipped from our affiliated Canadian dispensary. Our affiliated dispensaries in other countries will ship drugs that they have procured from within their own jurisdiction or from other countries except Canada and the USA. Rest assured that we only affiliate with licensed dispensaries and fulfillment centers that procure products from reputable sources.
  
9
How much do you charge for shipping?
Shipping is FREE within the continental United States.
   
10
What if I order three products from three different countries?
Still FREE.
   
11
If I find a cheaper price elsewhere will you match?
Yes, this makes the boss unhappy so we're happy to do it. We'll match prices of any online pharmacy approved by both Pharmacy Checker and CIPA (Canadian International Pharmacy Association). The item must be from the same country and manufacturer. We do not match promotional prices or the price of backordered items.
  
12
How can I pay for my order?
We accept Visa, Mastercard, Checks and International Money Orders. We do not accept US ONLY money orders.
   
13
How long will it take for my order to arrive?
After an item is shipped out, it will take 4-8 business days for orders shipped from Canada, and 14-18 business days for orders shipped from international dispensaries.

Please Note: Due to the impact of COVID-19 orders from Canadian may take 1-3 weeks and from our international suppliers may take 4-8 weeks. For more information please contact Customer Service.

   
14
Do you offer Next-day Shipping?
No, currently we only offer standard ground shipping.
   
15
Do you ship to countries other than Canada, the United States, Australia and the United Kingdom?
Yes, we will ship to most countries in the world. There is a minimum $25.00 shipping charge and other restrictions may apply. Please phone or email customer service for more detail.
   
16
Do you ship to Australia?
Yes, we ship to Australia. The Australian Department of Health allows the importation of a 3 month supply of medication under the personal importation scheme. Click here for more details.
   
17
Do you ship to the United Kingdom?
Yes, we ship to the United Kingdom.
   
18
What is your return policy?
Because we work with licensed pharmacies to protect the safety of you and other parties involved, once prescription or non-prescription drugs have been dispensed they cannot be returned for any reason. Under Pharmaceutical law drugs are not returnable. All sales are final. Please see our policies section for more information.
   
19
Are you really located in Canada?
Yes our office is 30 minutes from the Washington State and just a 40 minute drive to downtown Vancouver.
   
20
Does it snow a lot there?
No, Vancouver actually has a very mild climate and we rarely see snow.
   
21
Wait, there is a city in Canada that doesn't get snow?
Yep, little to no snow and just a two hour drive to some of the best skiing in the world.
   
22
Do you really say "A-boot" instead of "About"?
The only way to know for sure is to call us and place an order.
  
CUSTOMER SERVICE
1-866-485-7979
1-866-486-7979
Weekdays: 4:00AM - 8:00PM (PST)
Weekends: 7:00AM - 3:30PM (PST)
CustomerService@CanadianPharmacyWorld.com
CANDRUG PHARMACY
ID#: 18985
Phone: 604-543-8711
Pharmacy Manager: Mohammed Hassan.
ADDRESS
Unit #202A,
8322-130th Street,
Surrey, British Columbia,
Canada V3W 8J9.
Prescriptions dispensed from Canada are dispensed by: Candrug Pharmacy, ID#18985 604-543-8711. Pharmacy Manager: Mohammed Hassan. Pharmacy Address: Unit #202A, 8322-130th Street, Surrey, British Columbia, Canada V3W 8J9. This pharmacy is duly licensed in the province of British Columbia, Canada by the College of Pharmacists of BC. If you have any questions or concerns you can contact the college at: 200-1765 West 8th Ave Vancouver, BC V6J 5C6 Canada.
In addition to having your prescriptions dispenseding from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from international pharmacies and fulfillment centers that are approved by the regulatory bodies from in their respective countries. Canadianpharmacyworld.com works with dispenses medications from fulfillment centers around the world in a variety of countries including and but not limited to Canada, Singapore, New Zealand, Australia, Turkey, Mauritius, India, and the United Kingdom.