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Frequently Asked Questions

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1
How can I order from CanadianPharmacyWorld.com?
We offer convenient ways for our customers to order from us online, by phone, or by fax or mail. Please click How to Order for complete ordering instructions.
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2
Do I need a prescription to order from your company?
Yes. Like your local pharmacy, CanadianPharmacyWorld.com requires a valid prescription written by a licensed physician, in order for us to dispense your prescription medications. All prescription medications are clearly marked by "RX". Without a valid prescription for such items, we will not be able to process and ship your order. Over-the-counter products do not require a prescription and are indicated by "OTC".
   
3
How can I send you my prescription?
You can upload your prescriptions online, or send them to us by fax, email, or mail. Our toll free fax number is: 1.866.486.7979 .Our email address is: CustomerService@CanadianPharmacyWorld.com Or you can mail your prescriptions to us at: Unit #202A 8322 130th Street Surrey, BC Canada V3W 8J9.
  
4
Do you only sell Canadian drugs or do you sell drugs from other countries as well?
In addition to dispensing from our affiliated Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centers that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, New Zealand, Singapore, Turkey, and United Kingdom.
   
5
Do you offer products from countries other than Canada?
Yes. We have an affiliated Canadian Pharmacy and also dispense medications from international fulfilment centers in New Zealand, United Kingdom, India, Turkey and Mauritius.
   
6
If my drugs are shipped from countries other than Canada, will I receive Canadian drugs from the dispensaries in these other countries that ship to me?
No, Canadian drugs are only shipped from our affiliated Canadian dispensary. Our affiliated dispensaries in other countries will ship drugs that they have procured from either their own jurisdiction or other countries except Canada and USA. Rest assured that we only affiliate with authorized dispensaries that procure products through reputable sources.
  
7
How much do you charge for shipping?
Shipping is FREE within the continental United States.
   
8
What if I order three products from three different countries?
Still FREE.
   
9
If I find a cheaper price elsewhere will you match?
Yes, this makes the boss unhappy so we're happy to do it. We'll match prices of any online pharmacy approved by both Pharmacy Checker and CIPA (Canadian International Pharmacy Association). The item must be from the same country and manufacturer. We do not match promotional prices or the price of backordered items.
  
10
How can I pay for my order?
We accept Visa, Mastercard, Checks and International Money Orders. We do not accept US ONLY money orders.
   
11
How long will it take for my order to arrive?
After an item is shipped it will take 10-14 business days for Canadian Orders and 14-18 business days for International orders.
   
12
Do you offer Next-day Shipping?
No, currently we only offer standard ground shipping.
   
13
Do you ship to countries other than the United States, Australia and the United Kingdom?
Yes, we will ship to most countries in the world. There is a minimum $25.00 shipping charge and other restrictions may apply. Please phone or email customer service for more detail.
   
14
Do you ship to Australia?
Yes, we ship to Australia. The Australian Department of Health allows the importation of a 3 month supply of medication under the personal importation scheme. Click here for more details.
   
15
Do you ship to the United Kingdom?
Yes, we ship to the United Kingdom.
   
16
What is your return policy?
Because we work with licensed pharmacies to protect the safety of you and other parties involved, once prescription or non-prescription drugs have been dispensed they cannot be returned for any reason. Under Pharmaceutical law drugs are not returnable. All sales are final. Please see our policies section for more information.
   
17
Are you really located in Canada?
Yes our office is 30 minutes from the Washington State and just a 40 minute drive to downtown Vancouver.
   
18
Does it snow a lot there?
No, Vancouver actually has a very mild climate and we rarely see snow.
   
19
Wait, there is a city in Canada that doesn't get snow?
Yep, little to no snow and just a two hour drive to some of the best skiing in the world.
   
20
Do you really say "A-boot" instead of "About"?
The only way to know for sure is to call us and place an order.