At Canadian Pharmacy World, we take the privacy of our customers seriously. This policy is based on the Canadian Standards Association's model code (CAN/CSA Q-830-96 R-2002), the set of principles that underlies the Canadian legislation at the federal and provincial levels. We also aim to meet relevant requirements from the European General Data Protection Regulation (GDPR), regulations governing pharmacy and health data practices, and other applicable law and policy.
Principle 1 - Accountability
The privacy officer for Canadian Pharmacy World is the Chief Technical Officer. To contact the privacy officer, inquire about the policy, to access your personal information, or to lodge a complaint, please contact:
- Chief Privacy Officer
- Unit #202A, 8322 130th Street Surrey,BC V3W 8J9
Our organization employs a number of data processors around the world, in order to provide you, the customer, with the best and most economical service possible. We hold each of our data processors to the same standards as ourselves, in the matter of the protection of your personal data.
Principle 2 - Identifying Purposes
This organization collects personal information in order to fill prescriptions, verify those prescriptions with doctors, and ship medications to customers. We take steps to ensure that the Pharmacies and Fulfillment Centres we work with to fill your prescriptions comply with all regulatory obligations in the jurisdictions where they are licensed such as Canada, United Kingdom, India, Turkey, Mauritius, Australia and New Zealand.
This may mean verifying data of other individuals involved in the transaction of filling the prescription, such as medical professionals, guardians or caregivers.
An explanation of the purposes behind the collection of separate data elements appears on each form submitted by the customer. We do not use customer data for marketing, nor do we share it with other organizations for unrelated purposes. Compliance with regulatory obligations may involve such uses as
- providing patient or physician information to the regulatory authorities for oversight and audit
- cooperating with relevant authorities in the event of product recall
- investigating complaints
Further discussion of disclosure of patient data appears in principle 5.
Principle 3 - Consent
On each order form you fill, we seek your consent to the release of the personal information that you provide. We have made best efforts to explain the purposes for which we ask for your personal information, but if you have any questions about why certain data elements are requested or what happens to that information, please do not hesitate to ask, at privacy firstname.lastname@example.org. If you are filling out a form on behalf of another individual whom you represent, such as a child or a dependent adult for whom you have power of attorney, we will gather additional information in order to verify that claim.
You have the right to withdraw consent for the collection, use and disclosure of your personal information, subject to our regulatory requirements to keep a record of certain transactions.
Principle 4 - Limiting Collection
Our organization collects only the personal information that is essential to serve you, the customer, and to ensure compliance with regulatory obligations. We collect the information directly from the customer, and limit its use to the health care professionals involved with your care and our suppliers and processors.
Principle 5 -Limiting Use, Disclosure, and Retention
We only keep your personal data for as long as we need it to serve you. The pharmacies and fulfillment centers we work with have important regulatory requirements to preserve your personal data (for example the requirement to preserve your personal data in British Columbia is five years after your last transaction. We make sure that our suppliers delete your data when the processing is complete/or they have fulfilled their own regulatory obligations. We use state of the art encryption to ensure that your personal information is protected when in our control.
Principle 6 - Accuracy
It is very important that the information we rely on to provide your pharmaceutical needs is accurate and up to date. If you are on other medications or your health changes you need to tell us. We ask for information each time we fulfill your order, in order to ensure that we are operating with the best possible information about your health.
Principle 7 - Safeguards
We take your privacy and this policy seriously. All of our staff are trained to ensure that they know what to do to keep your data safe.
We meet and exceed all regulatory requirements in protecting your personal data. Your financial transactions are protected through 256 bit data encryption provided by GeoTrust and PCI data security Assessment by SecurityMetrics. Your data is stored in a PCI compliance data center. When your personal data is sent to our suppliers to fulfill your order, we ensure that it travels in an encrypted state, and we ensure that all resting data is also encrypted.
In the unfortunate event of a data breach, we will contact you and any relevant data protection authorities as required by local law.
Principle 8 - Openness
This policy is available on the website www.CanadianPharmacyWorld.com/Policies.aspx and upon request in print form by contacting our privacy officer at email@example.com. We are happy to provide further information about how we manage your personal information, simply contact the privacy officer with your questions, or call our customer service number at 1.866.485.7979.
Principle 9 - Individual Access
You have the right to access the information we have on file that relates to you. If you wish to access your personal information, contact the privacy officer at firstname.lastname@example.org or call 1.866.485.7979.
In the event that you find inaccurate information on your file, please let us know. We try to ensure that records are accurate. If your request to change the record for some reason cannot be accommodated, we will certainly annotate the file with your requested change, and inform those who have received the information in question where relevant.
Principle 10 - Challenging Compliance
If you are unsatisfied with the way your personal information has been handled by our organization, please email our privacy officer email@example.com He/she will investigate and contact you directly. You may also be entitled to the right to complaint to a Data Protection Commissioner, depending on the jurisdiction in which you live, and we will notify you of that right when the Privacy Officer responds to your complaint.
A cookie is a small data file that a web site may write to your hard drive when
you visit them. A cookie file can contain information such as a user ID that
the site uses to track the pages you have visited. The only personal
information a cookie can contain is information you personally supply. A cookie
cannot read data off your hard disk or read cookie files created by other web
patterns and to better serve you when you revisit the site. You can set your
browser to notify you when you receive a cookie, providing you with the
opportunity to either accept or reject it. You can also refuse all cookies by
turning them off in your browser. Once transactions are available on this site,
those customers wishing to conduct online transactions will require the use of
cookies to access full functionality of the site.
We take your privacy and security seriously at canadianpharmacyworld.com. We will never sell, rent, trade or share your personal information with a third party. Your prescription and credit card information are secured and protected from unauthorized access when you order Canadian drugs online by GeoTrust, providing up to 256 bit SSL certificates, the highest level of encryption or security possible. You can rest assured that communications between your browser and canadianpharmacyworld.com's web servers while carrying out your Canadian pharmacy mail order are private and secure.
Web Use Policy
The contents of this site, such as text, graphics, images, information obtained
from canadianpharmacyworld.com’s licensors and other material ("Content") contained
on this site is for informational purposes only. The content has not been
evaluated by the FDA and is not intended to be a substitute for professional
medical advice, diagnosis or treatment. Always seek the advice of your
physician or other qualified health providers with any questions you may have
regarding a medical condition. You should seek medical attention before
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canadianpharmacyworld.com does not recommend self-management of one's health care.
Reliance on any information provided by or via the Site is solely at your own
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cover all diseases, ailments, physical conditions or their treatment. The
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Should you have any health care-related questions, please call or see your
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including information about women's reproductive issues, that you may find
sexually explicit or otherwise offensive. It may not be suitable for children
or other sensitive people. You are solely responsible for compliance with the
laws applicable to your domicile.
The B.C. College of Pharmacists prohibits a pharmacy from accepting for return to stock or reuse any drug that has been previously dispensed. (see Pharmacy Operations and Drug Scheduling Act –By-Laws section 22)
What is your return policy?
The B.C. College of Pharmacists states that once a medication has left the
pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1)
For US and Canadian customers, any order you place at canadianpharmacyworld.com there is no shipping fee. All
packages to the US arrive by regular United States Postal Service mail.
Please allow 16 to 20 business days for orders from the time your order has
been confirmed with you. If for some reason your package does not arrive we
will reship your package at no extra cost. We strive to have your order
processed and filled within one business day of receiving your complete order.
If you require further information regarding your package please feel free to
contact our Customer Service Specialists toll free at 1-866-485-7979 who will
be happy to assist you.
You must have a valid prescription from a physician licensed to practice
medicine and to prescribe medications in the place where you live or sought treatment. .
canadianpharmacyworld.com will only process orders without a prescription if they are
(OTC) over-the-counter products.
canadianpharmacyworld.com will not handle any habit forming or narcotic
pharmaceuticals, also known as scheduled drugs or controlled substances in some
countries. We specialize in chronic care medicines that many people must take
to sustain or improve their life.
You can order up to a three month supply of your medication if that is what has
been prescribed for you.
Liability of canadianpharmacyworld.com
If you are dissatisfied with canadianpharmacyworld.com, any information found
sole and exclusive remedy is to discontinue using canadianpharmacyworld.com. This web
site, the Content, and any and all services or products promoted via the web
site are provided on an "as is" basis. The use of the web site, the Content and
any product or service discussed or promoted via the web site is at your own
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that is beyond the control and jurisdiction of canadianpharmacyworld.com and its
suppliers. Accordingly, canadianpharmacyworld.com assumes no liability for or
relating to the delay, failure, interruption or corruption of any data or other
information transmitted in connection with use of the web site.
canadianpharmacyworld.com makes no representations or warranties that:
(1) the services, Content, software, text, graphics, links or communications
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(2) files available for downloading from or via this online site will be free
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contaminating or destructive properties;
(3) the results that may be obtained from the use of the Services or Content
will be reliable;
(4) the quality or efficacy of any product and/or service of any third party
that is discussed, promoted, obtained, or purchased within or via the Site, its
Services or Content will meet your expectations; or
(5) any errors in the Services or Content will be corrected.
canadianpharmacyworld.com is not liable for any personal injury, including death,
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The above exclusions may not apply in jurisdictions that do not allow the
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of this web site or any Content must be brought within one (1) year of the date
of the event giving rise to such action occurred. Remedies under these Terms of
Use are exclusive and are limited to those expressly provided for in these